Fish & Chip Shop Manager
Job Type : Permanent, Full Time
Salary : £25000/annum
RECRUITMENTiQ is working in partnership with the UK’s largest holiday park operator. We are seeking a Fish & Chip Shop Manager based at our park in Ayr.
With numerous awards under our belt, we’re constantly striving to offer the best holiday experience to our customers and owners. Using our years of combined experience, we aim to create an open and honest dialogue with our customers to find new ways to expand and improve.
We continue to find new and exciting ways to exceed customer expectations, ensuring our guests and owners create amazing memories every time they visit our Holiday Park.
We are looking to appoint a passionate and motivated Shop Manager to join our team. You will lead and oversee the management of all aspects of the fish and chippery operation within the main complex, driving industry-leading customer experience, speed of service, and delivering a great quality traditional fish and chip shop experience.
Key Accountabilities
Operate the Brand in line with Brand standards, food safety, and health & safety guidelines at all times.
Responsible for dealing with customer queries and complaints in the appropriate manner to ensure the customer gains the very best experience.
Role modelling effective leadership behaviours and our vision and values at all times
Ensure high levels of presentation are maintained both front and back house at all times.
Monitor and review all feedback from available channels and take appropriate action as required.
Ensure the effective team levels are maintained both front and back of house at all times and prepare rotas in accordance with rota and wage/turnover %.
Promote the business through positive marketing strategies and ensure all POS is up to date and relevant.
Deliver our performance targets against budget, managing stock, margin, and cost control whilst ensuring exceptional customer service at all times.
Attract and recruit team members and develop them to be the best team through coaching, training, and support.
Ensure the standards of the store inside and out is at the highest standard
Run team incentives to promote sales and ensure upselling is everyday practice.
Ensuring the Food quality brand standards are met, regularly checking food is being served to brand specification.
Always communicating with Customers and team to ensure industry-leading service levels are met.
Promote the company and the Park at all times with a positive approach.
Ensure the Company Food Safety Policy together with a Health & Safety Policy to ensure the Health, Safety, and Welfare of all team members, customers, guests, and visitors whilst on company premises.
Work in a safe manner, with due diligence towards yourself, with the team, customers, and the general public at all times.
Report accidents, incidents, and hazards regarding Health & Safety to your Manager immediately.
Lead individual performance through establishing clear expectations and agreeing targets through ongoing review, feedback, and formal appraisals.
To have clear lines of communication with all team members through regular updates via notice boards and meetings.
Sharing success stories with your wider network through positive communication in Workplace.
Ensure fire regulations are adhered to at all times and assist with evacuation procedures, if and when required.
Fulfil administrative and cash handling procedures, as instructed by the Line Manager or Administration Manager, if necessary.
Communicate with other members of the team, both internally and externally, in a professional and courteous manner.
Work together with the team to produce industry leading standards within the Restaurant and aim to exceed customer expectations.
Responsible for the recruitment plan for all FOH positions within the restaurant
Ensure that all new team members receive a high-quality onboarding induction allowing them to excel in their roles.
Recognise and celebrate individual and team success.
Consistently seek out new personal development opportunities including pre-existing courses found in the internal training brochure.
On occasion you may be asked to perform additional duties or duties unrelated to your role after appropriate training has been given.
Ensuring the promotion of the Order & pay app, hitting the adoption rate target.
To consistently build guest rapport and relationships within the restaurant through product knowledge and service excellence.
Engaging and build relationships with Holiday homeowners on park allowing yourself to be highly visible and approachable on park.
Requirements
Recent work history at 3 months+ as a minimum in a position
Must be able to get to the location needed
F&B experience or fish and chip shop experience
Food Hygiene Level 2 and Level 3
COSHH trained
Proven experience in commercial awareness and business acumen
Customer-focused approach
Experience in Fish Frying is preferred
Experience of leading and developing others
Strong and effective communicating and influencing skills
First Aid at Work
Team player, willing to step up and outside comfort zone to assist all departments if required.
Benefits
Competitive rates of pay
Fantastic team environment
30% discount on food at work
Full uniform and training provided where necessary
People are at the heart of our business. We pride ourselves on supporting our employees to reach their full potential, therefore as a valued employee, you will have the opportunity to learn new skills, work for a successful and well-established company.
The selected candidate must be able to experience our company values while achieving and exceeding responsibilities.
If you are looking to join a fast-paced and high-energy environment and see yourself as a dedicated team member who believes in working together please submit your CV and a cover letter explaining why you are the right person for this position
More Information
- Address ayr
