Front Office Manager – Worcester – £23-£25k
Job Type : Permanent, Full Time
Salary : £23000 – £25000/annum
We are currently working with a 4* hotel located in Worcester who have an exciting new opportunity that has become available for a Front Office Manager.
The main duties of the Front Office Manager include –
Being responsible for the smooth running of the reception desk as well as reservations & events office
Ensuring excellent customer service is always delivered and a friendly and warm welcome provided to all guests
Being the main point of contact for any guest queries, questions or complaints and dealing with them efficiently
Developing business relationships with local companies in order to increase room sales
Developing rate strategies, setting up rate codes and packages in order to maximize revenues
Forecasting future business
Dealing with all reservations including room and restaurant reservations, checking guests in and out, preparing and checking invoices
Staff training, development and recruitment
The ideal Front Office Manager will –
Be friendly and welcoming
Have excellent communication skills
Be a peoples person with outstanding customer service skills
Have good planning and organisational skills
Be able to multi-task and prioritize work load
This Front Office Manager position is working 40 hours a week on any 5 days out of 7, flexible hours including mornings, afternoon and evenings as well as some weekends. The salary being offered is £23k-£25k per annum.
If you have the relevant experience for this Front Office Manager position, please apply below
More Information
- Address Worcester
