General Manager 18 views

General Manager

Job Type : Permanent, Full Time

Salary : £25000 – £40000/annum

General Manager
Bored of working in outdated, run-down pubs? Craving something more? No longer happy to accept anything less than the best?
We totally get that, and neither are we! We know our pubs are amongst the best and it’s only right that the people who work here are too!
Think……Blossom trees, cosy corners, log burners, twinkling courtyards, giant swinging skewers, cookie monster cocktails, furry friends, endless smiles & lots of laughter. Our team are ready to welcome you in!
Chilled Pubs are on the search for 2 General Managers to head up our bar and restaurant areas based at our brand-new pub, The Bulls Head in East Leake.
Reporting into the Senior General Manager Phill, you will have responsibility of a team of 50 staff across either the Bar or Restaurant. Our largest pub to date, this exciting opportunity is perfect for an established Restaurant, Bar or junior General Manager with high volume experience who is looking to take the next step in their career, who is ready for a challenge and someone who can share their expertise to help grow upon an already strong team.
With a capacity of approx. (Apply online only) dining guests across our two restaurants, vast bar area and outdoor spaces, the Bulls Head East Leake is proving to be a popular business in the village and surrounding areas. We are looking for an organised, efficient, and guest focussed leader that is dynamic in their approach and can support the business in our strive for excellence….
Who are Chilled Pubs?
It all started back in 2007 when Loren agreed to Richards crazy dream, and they together purchased the Bulls head in Repton. Fast forward 17 years and they have a thriving pub chain, With 7 gorgeous sites, over 600 employees and 7 mascot Alpacas. Driven by their vision to become one of the top, leading pub brands in the midlands, they’re passionate about finding superstars to live and breathe their values and ensure all guests are truly wowed by their chilled pub experience. With no signs of slowing down, Richard and Loren are always on the lookout for their next project and would like to reach 20 pubs in the near future.
What the role General Manager entails?
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Reporting into the Senior General Manager, you will be responsible for a team of circa 50 front of house/ bar staff and 3 junior managers, with responsibility of either our two restaurants or our main bar & cocktail bar areas. (Take a look at the images via the link, we’re pretty sure you’ll like what you see).
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Regular coaching support for your team to ensure the quality of guest service, table management, efficiency of service and overall satisfaction is one whereby our guests are wowed.
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Working closely with the senior managers within the business to look at opportunities to grow on our current performance, improve upon our team capabilities, capacity management processes to ultimately provide a memorable guest experience.
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You will need to ensure your team are fully competent and confident in their roles. With the support of your management team, you will need to conduct regular appraisals, training sessions and performance management reviews to drive overall team performance and guest satisfaction.
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Engaging and motivating your team with your own unique style of leadership, effective communication skills and on-going coaching support is critical in helping us ensure a happy team environment is maintained.
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You will need to ensure the guests experience is a top priority, empowering your team to create an atmosphere of warmth and one that is welcome to all.
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You will be responsible for regularly checking our GOS (guest’s opinion scores) and making any necessary adjustments to maintain our high standards of service.
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You will need to work closely with the kitchen team on service times and food quality.
What are we looking for in our General Manager?
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Somebody who naturally aligns with our values, is warm & friendly and genuinely ’guest obsessed’.
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A positive and energetic person, driven to consistently provide a 'WOW' service for all our guests.
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A confident leader, emotionally intelligent with the ability to performance manage when necessary.
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Somebody who enjoys working in a high volume, fast paced environment, and who can remain calm under pressure, efficiently make decisions and delegate tasks.
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Somebody who shares our passion for Chilled Pubs and is genuinely excited to be part of our team. You are the future of Chilled Pubs after all, and we hope you will become one of our next General Managers! In 2024, we will be launching our ‘Future Leaders’ programme to support our ambition of ‘growing our own’.
What’s in it for you?
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A competitive salary of up to £40,000 is available for this position, dependent on previous experience.
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A sociable team where you'll become part of the family.
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28 days paid holiday.
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Christmas and New Year’s Day Off, every year!
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Your Birthday is a PAID DAY OFF
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Up to 50% discount across all Chilled Pubs
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Instant access to Wage-Stream (you can access your wages early essentially)
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Monthly competitions & yearly awards ceremony
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Pension Scheme
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Career Development opportunities
We are extremely proud to have created a real family here at Chilled Pubs, with many of our employees achieving close to 10 years’ service with us. Chilled Pubs is a growing pub company with seven beautiful, cosy pub restaurants situated in fantastic locations across the Midlands.
Keywords:
Hospitality, General Manager, Restaurant Manager, Bar Manager

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