Head of Catering
Job Type : Permanent, Full Time
Salary : £55000 – £65000/annum + Benefits Package
An exciting oppourtunity to join a leading FM company in delivering a full catering operation on a large static site.
Responsible for the delivery and development of retail catering, hospitality, patient and/or restaurant services for a site with the management of our catering brand standards. Serving up a great customer experience is at the heart of what we do and key to the success of our operations.
Main Duties
· Lead and manage the QSHE (Quality, Safety, Health and Environment) and food handling processes within our catering standards.
· Understand and meet the needs of our customer ensuring delivery of portion control is delivered effectively every serve, and right first time.
· Communicate regularly with the client and customers you are responsible for across your unit/units.
· Ensure that customer complaints are resolved to the customer satisfaction and action is taken promptly to prevent reoccurrence.
· Manage the P&L accounts, including assisting with the preparation of the Annual Budget, achieving and maintaining food cost within the unit to our catering standards.
· Improve standards of service and quality of food spotting opportunities to make improvements.
· Promote the unit and act as a company brand ambassador at all times.
· Supervise, co-ordinate, motivate, train and work with your team to provide a quality service.
· Plan and produce duty rosters ensuring effective and economic deployment of the team, ensuring the management of both back of and front of house service provision.
· Plan, organise and monitor controls of food quality, presentation and service.
· Ensure that all kitchen equipment is maintained at all times.
· Prepare food using fresh ingredients, prepare menus and develop recipes.
· Ensure all team members are working in line with current legislation at all times.
· Operate, utilise and manage relevant catering IT systems as appropriate..
What we are looking for
· Proven track record in the successful provision of catering services is essential.
· Supervisory/Management skills.
· Relevant professional catering qualification.
· Good understanding of budgets and previous experience of managing budgets or P&L's
· Appropriate level of numeracy/literacy/communication skills to perform role duties.
· Passionate about delivering great customer service.
· Ability to work well in a team or under your own initiative.
· Ability to be flexible and take on different tasks as and when required.
· High standards and an eye for detail.
· Hard working, energetic and confident.
· Excellent organisational skills.
· Great time management.
· Possess excellent financial acumen.
· Excellent people manager with the ability to create positive cultural change.
· Remain positive even when under pressure.
· Delegation of tasks as required, utilising resources efficiently, with sound organisation skills
More Information
- Address B1, Birmingham, West Midlands (County)
