Hospitality Coordinator
Job Type : Permanent, Full Time
Salary :
What we'll give:
Hospitality Coordinator
£24,000 per annum dependent on experience,per hour, 40hours per week
Compass exclusive offers on PerksAtWork
Access to a wide range of programs to train and develop you
Pension contribution
Medicash healthcare
Eyecare vouchers
Free lunch/dinnerwhile working
Discounted tickets to JCC events More about the role:
Ensure the safe and secure operation of all operational activities on behalf of all stakeholders
To demonstrate a can-do attitude towards individual customer requests and strive to exceed customer expectations
To maximise all sales opportunities to support in meeting revenue targets
To acquire a good knowledge of all products in order to be able to advise individual customers on their product choice
To actively gain customer feedback, passing information gained, on to your line manager.
To always look out for opportunities to develop our service
As part of our commitment for continuous improvement and innovation, all colleagues are encouraged to seek ways to improve work activities and promote efficiency
Ensure all event information is entered into the associated system to the required company standard and handed over in good time to the Operations team
Managing the client online booking tool and the client account/bookings with the ops team
Personally event coordinate commercial corporate and private conferences and events
To collate completed work orders, floor plans, and schedules for the operational team within the set timeframe.
Booking of miscellaneous event requirements and raising purchase orders
Provide administrational support to the operations department including but not restricted to producing signage, event menus, table plans, place cards…etc
Ensure that relevant and pertinent information is provided to the accounts team in a timely manner
Collect deposit payments and to ensure that these are in line with the new payment plans and Terms and Conditions Who you are:
Essential
Passion for the events industry
Have a sound and demonstrable knowledge of food and drink
Competent in using MS Excel, Word, Power Point and Outlook
Good verbal communication skills in order to be able to liaise with a wide range of visitors to your work area
Able to prioritise with excellent organisational and time management skills
A high level of attention to detail
Professional and confident telephone manner and excellent communication skills
Ability to take initiative when required and resolve potential problems quickly
Professional, presentable, efficient, self-motivated individual
Self-Confident, flexible and approachable
Strong, demonstrable administrative skills
The ability to work well under pressure.
Enjoys working with a mix of customers from all market segments
Can manage customer feedback and is proficient in complaint handling What you'll be doing:
As our Hospitality Coordinatoryou willprovide a quality, market leading and customer orientated service through effective administration and customer service techniques.
You will support and co-ordinate all bookings, including proactively upselling and exceeding customer expectation.
Consistently ensure the highest standards of accurate and timely customer, staff and management information; and to ensure all event administration is accomplished effectively and accurately in order to provide a seamless handover to the Operations team
More Information
- Address Cheltenham
