IT Engineer
Job Type : Permanent, Full Time
Salary : £35000/annum
IT Engineer
Reporting to the Head of Network & Operations, the IT Engineer is responsible for the administration and operation of the Microsoft 365 environment for remote working employees.
The IT Engineer will regularly collaborate across the group as a technical domain expert to contribute to the successful delivery of strategic and operational goals.
Key Accountabilities and Responsibilities
Operate & administer the Microsoft 365 environment in line with the IT & Security policies including:
* Engage with employees to solve their IT support challenges using the ticket & incident management process & tooling.
* Replace, repair & maintain issued IT equipment including laptops, tablets, computers, servers, & rack switches.
* Coordinate & manage antivirus measures across the user community.
* Implement & support future mobile device management ecosystem.
* Coordinate bug management & escalate Level 3 support requirements to third party vendors.
* Maintain & test Disaster Recovery & Business Continuity requirements.
* Contribute to IT, Security, Data Protection & Data Retention policy development.
Deliver Microsoft 365 training for employees including:
* Provide remote support training for Microsoft 365 tooling.
* Plan, record & promote the usage of training videos to increase IT user self-service capabilities.
* Design & deliver training materials for other channels including SharePoint, intranet, webinars & presentations.
Foster adoption of tools & integrations within the Microsoft 365 environment used including:
* Contribute to architectural definitions & selection of appropriate tooling to drive employee efficiency.
* Lead engineering deployment of tooling integration.
* Inform IT users of newly available capabilities through multiple channels including SharePoint, intranet, webinars & presentations.
Qualifications and Certifications
Microsoft Office certification
Microsoft Dynamics 365 (Business Central & HR) certifications
Microsoft Active Directory certification
Microsoft Exchange (historical) certification
Skills and Experience
* Proven knowledge and demonstrated experience in the operation & administration of Microsoft 365 environments including Office 365, MS Teams, Sharepoint, Exchange & Microsoft Dynamics 365 (Business Central & HR)
* Proven ability to work independently and collaboratively as part of a global team.
* Demonstrated experience with MS Powershell for Microsoft 365 administration & automation & MS Office (on-premise) including MS Outlook.
* Demonstrated experience with Microsoft Azure Active Directory management & administration.
* Demonstrated experience of Device Management with Intune & Windows 10 device support.
* Demonstrated experience in providing support training for Microsoft 365 to remote users
More Information
- Address EC1N, Farringdon Without, Greater London
