IT Field Engineer
Job Type : Permanent, Full Time
Salary : £40000 – £48000/annum
Rocket Staffing are recruiting for an experienced IT Field Engineer, ideally based in the the Worcester area. Our client is looking for an experienced, proactive engineer with strong problem solving skills who is able to work on their initiative. The ideal candidate will have supported SME's and education environments.
As this is a field based role, the candidate will need a Full UK Driving License and able to travel around the region as required. You are also required to undergo an Enhanced DBS check (to be renewed every 3 years)
Key Duties and Responsibilities
* Working at a senior technical level with the ability to manage complex customer environments
* Working with the Project Management Team to lead on project delivery
* Covering the ICT Service Desk as required
* Diagnosing and resolving complex technical issues remotely and on site
* Completion of scheduled customer site visits
* Setting up and configuring of new laptops, desktops, MAC’s and other client devices including tablets and smart phones. Provide support for hardware such as scanners, printers, projectors, Interactive whiteboards, and Interactive TV’s.
* Support and on-going maintenance of physical and virtual server environments
* Facilitating repairs of faulty hardware including liaising with suppliers/ engineers and initiating short term solutions where required
* Installation, support and maintenance of network hardware equipment.
* Firewall/SonicWall administration and maintenance
* Escalation and management of faults with third parties
* Installation, management and monitoring of customer backup systems and hardware
* Ensuring the effective delivery of customer Service Level Agreements
* Ensuring that a high level of customer service and support is provided to all customers
Technical Skill Requirements
* Microsoft Operating Systems including Microsoft Azure
* Microsoft Office 365/Deploy/Manage, Microsoft Exchange and Exchange online
* Active Directory Installation Configuration and Administration, Hyper-V and VMWare
* Symantec Backup Exec, Veeam, Backup Assist & any other backup solutions (Inc. robotic libraries and online pooled storage etc.)
* Configure and install various network devices and services (e.g. routers, switches, firewalls, load balancers, VPN, QoS)
Beneficial Abilities / knowledge
* MDM solutions (Meraki, Light speed etc.)
* ITIL Foundation
* SQL 2008/2012/2014
Other Requirements
* The ability to quickly learn to troubleshoot and resolve technical issues and problems and a flexible approach to changing priorities
* Capable of multi-tasking and dealing with multiple problems simultaneously
* Logical approach to problem solving and a structured and methodical approach to assigned tasks
* Excellent customer facing and communication skills, organisational skills with strong attention to detail
* Ability to proactively develop own skills to support customer technologies. Able to prioritise own workload effectively and deadline management, build and maintain good working relationships with employees, suppliers, and clients
* Full UK driving licence
* Enhanced DBS (to be renewed every 3 years)
If you feel that you have the required skills and experience, please apply for this position now.
Rocket Staffing is acting as an acting as an employment agency for the purpose of recruiting on behalf of our client
More Information
- Address Worcester, Worcestershire
