IT Infrastructure Support Engineer
Job Type : Permanent, Full Time
Salary : £35000/annum
IT Infrastructure Support Engineer
Redhill
£35,000+
Full-Time Permanent
Benefits:
On completion of probation, you will be eligible for:
Time in Lieu – Working up to 1 hour per day before/after work to gain an extra day off a month.
Annual bonus based on company and individual performance.
Pension matched up 7.5%.
25 holiday days per year, plus bank holidays.
Free onsite Gym at the Redhill office.
Free onsite parking.
Free onsite electric car charging facility.
Competitive Salary.
Great opportunity for an IT infrastructure support engineer, you will provide day to day hands on technical support and management of the internal Corporate and Customer managed IT Infrastructure and projects.
Working as part of the IT team you will deliver a quality 24/7 service to internal users (both at HQ and remote) and nominated customers using a variety of hardware and software products.
Reporting to the IT Operations Manager, your prime responsibility will include being an expert on the clients corporate servers and systems, providing technical support for IT equipment for the clients HQ and global remote sites, as well as nominated customer gateways and servers.
Key Responsibilities as IT Infrastructure Support Engineer:
Your prime responsibilities will be to:
* Build/Maintain/Support the physical and virtual environment, network storage, backup and recovery systems in our core networks. This includes the necessary daily maintenance and IT administration of the network to ensure high service availability.
* Build/Maintain/Support corporate IT infrastructure for the clients HQ as well as remote offices and customers, ensuring seamless integration and operation.
* Ensure that all server builds and networks (both Corporate & Customer) are configured in accordance with the clients Corporate/Customer IT Security policy and accreditation standards, as well as the management and support of the security infrastructure.
* Maintain software compliance for all server operating systems, server applications and client licences, recording purchases and usage details including regular audits.
* Monitor usage/performance ensuring servers/services are working correctly and efficiently.
* Management of the email infrastructure including Exchange, cloud continuity services, SPAM filtering and mobile device management (MDM).
* Ensure compliance with the department’s change control process and procedures
* Follow departmental change control process and procedures and contribute to the CCB meetings
* Work within the remit of the clients cyber security policies.
As part of clients IT Infrastructure support team your support responsibilities will include:
* Build/Maintain the IT Hosting Infrastructure as required including Storage, Virtual Environments, Email, Backups(recovery/monitoring)
* Build/Maintain the IT Security Infrastructure as required, including Antivirus, Update/Patch management, Web Filtering
* Build/Maintain the Telephony equipment and servers, installation of telephones onto desks.
* Be part of the IT support team for the clients users and nominated customers, fault finding and solving problems, ensuring you own the problem until resolution, ensuring users are regularly informed of progress and that all issues are logged.
* Join the 24/7 on call IT rota responding to emergencies as required, including remote access or site visits for the clients corporate network and users as well as nominated customer networks.
Key Requirements:
Mandatory
* HND/ Degree or equivalent in Computer Science or related discipline OR at least 10 years applicable experience working in a demanding environment within a busy 100+ user network including remote sites/users.
* In-depth experience of virtual environments (VMware).
* In-depth experience of email services inc. Microsoft Exchange, Spam Filtering, cloud messaging and continuity services.
* In-depth understanding of core Windows OS administration skills, Active Directory management inc. Group Policies, user/group management, PowerShell.
* In-depth knowledge of maintaining server hardware and storage hardware (NAS, SAN).
* In-depth understanding of IT Security (anti-virus, hard drive encryption, client hardening and authentication).
* In-depth experience of High Availability environment inc. clustering and disaster recovery.
* A sound technical understanding in IP network fundamentals.
* Must be able to be able to achieve Direct Vetted Status (DV).
* Excellent written and verbal communication skills
Desirable
* Linux knowledge an advantage
* Experience of Blackberry UEM server or Mobile Device Management (MDM).
* Experience of administering and supporting IP phone systems.
* In-depth experience of SNMP monitoring tools.
* A sound technical knowledge of any of the following: Endpoint Central, McAfee/Trellix Security, WebMarshal, Veeam, Microsoft SQL Server.
* Relevant Microsoft qualifications are a strong bonus
Disclaimer: Due to the high amount of interest that we receive for each of our roles, unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants within 14 days then unfortunately you have not been shortlisted for this role
More Information
- Address Redhill, Surrey
