IT Service Desk Technician 35 views

IT Service Desk Technician

Job Type : Permanent, Full Time

Salary : £20000 – £22000/annum

1st Line IT Technician / Servcie desk Technician
Working within a well estalishes technology consultancy MSP provider my client is seeking a 1st line IT Technician to provide a fast and responsive IT support service to their clients and complete tasks to support the IT team in implementing new technical features.
Job role
* To provide an excellent IT service and support to all clients
* Ensuring a technical infrastructure which is compliant and consistent with the IT Policy
* Answering telephone calls and dealing with incidents
* Logging incidents via an advanced automated ticketing system
* Response to user problems/requests, carry out repairs/fixes and escalate where necessary
* Be able to work shifts between based on a rota, varying between 07:30 – 09:30 starts.
Essential skils
* Highly organised and focused in delivering a fast and high-quality support service
* Excellent administrative skills and experience in managing their own work-plan
* Good written and verbal communication skills
* Good customer facing skills
* Experience with Office 365 administration tasks
* Experience of Active Directory user account management
If you have skills for this role the do not delay in to applying today as this role is available immediately 

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