IT Support Technician
Job Type : Permanent, Full Time
Salary : £22000 – £26000/annum Excellent benefits
IT Helpdesk Technician
To assist clients with technical issues on IT, networking, hardware and software systems. Being part of the Helpdesk Team, the job holder is the first line remote fix of service calls logged by clients, and to remotely monitor clients’ devices.
Key Responsibilities
* Providing technical support to the companies clients based from the company helpdesk.
* Monitoring of all devices within specified accounts
* 1st Line remote diagnosis of devices and software/networking support
* Escalating any potential issues to helpdesk Manager
* Compilation of monthly reports
Essential Experience
* IT related position and have exceptional customer service skills.
* Previous Helpdesk experience advantageous
* Ideally have a working knowledge of networking and software installations
* A good level of IT knowledge across Microsoft, Windows environments
* Strong operational and process experience
* Experience providing Printer/networking support
* Ability to communicate with all levels with the customer and organisation, both face to face and over the phone
Desirable Experience
* Experience supporting Print Management solutions such as Papercut, Equitrac or Autostore
* IT qualifications such as CompTIA, Microsoft certifications
* Currently working in a 1st or 2nd Line IT Helpdesk role
More Information
- Address B24, Wylde Green, City and Borough of Birmingham
