IT Technician
Job Type : Permanent, Full Time
Salary : £26000/annum
IT Technician
Full time permanent role – OFFICE BASED ONLY
Mon-Fri (Apply online only)
Burgess Hill area based. Due to rural workplace location it is essential to be a driver and have your own transport. Plenty of free parking available on site.
Salary: £26000 plus good company benefits
We are delighted to be assisting our friendly, reputable and rapidly growing client as they seek to recruit an IT Technician to join their team on a full time permanent basis (office based)
This is an excellent opportunity to join a superb business
The role:
Assist the Head of IT for maintaining the IT infrastructure and providing day to day service to end users through the prioritisation of work. Complete initial triage of the issue and resolve where able, escalating more complex queries within the IT team, 3rd parties and to the Head of IT where appropriate. Ensure each business user has the IT equipment to undertake their role effectively processing requests for IT kit set-up in line with business needs. Assisting with producing reports and documentation within the IT Department.
Responsibilities and duties
Identify and promote opportunities for enhancing the existing IT architecture and infrastructure to optimise the company's operational delivery
Deliver a high level of customer service to internal customers. Work collaboratively with the business to ensure the service delivered is appropriate and to their requirements including but not limited to the support of databases, printers, networks, desk phones, mobiles, desktops, laptops etc
Ensure the companies client devices, network, systems, and data are secure with appropriate defences and processes in place to keep security up to date
Ensure all work is prioritised accordingly updating the user regularly with prompt completion of work
To ensure availability of services, prioritising operational focus and to recommend and manage any change to process to improve and enhance productivity
Helping to maintain the asset management systems for equipment & software
Maintain access rights for day-to-day users and license management
Basic network installation, configuration, and maintenance
Build, setup and deploy equipment & software
Assist in the recovery of equipment & software
Ensure your work is undertaken safely and in compliance with company policies and procedures
Any other tasks that may reasonably be required in line with your main duties
Knowledge, skills and competencies required:
Solid technical background with exposure and experience of Microsoft Products, Windows Installation & Setup, general hardware, and troubleshooting
Microsoft 365 administration – including Azure, AzureAD, InTune, Exchange, SharePoint Teams, Tenancy administration
Basic knowledge of network infrastructures, web technologies and security best practices
Able to fix and repair PC hardware
Positive 'can do' attitude.
Ability to excel under pressure and adopt effective problem-solving skills
Willingness and ability to learn new technologies and skills
Exceptional communication skills, with the ability to clearly communicate complex IT concepts to non-technical colleagues in a suitable fashion
Solution driven with a focus on providing outstanding customer service
Ability to adhere to IT governance and processes.
Ability to develop and maintain positive working relationships with colleagues and stakeholders, both internal and external to the group
Able to work in a fast paced, changing environment where accuracy and attention to detail is essential
Able to manage own workload and deal with conflicting priorities
Good people skills
Able to receive constructive feedback, maintain respect and mutually agree any action required for you to take in response
Self-motivated and able to work autonomously
Proactive approach to resolving problems
Education and Qualifications:
Associate degree or advanced apprenticeship in Computer Science or relevant disciplines
This is an excellent opportunity to join a rapidly growing company who are highly respected within their field
Please apply now for immediate consideration
First Recruitment Services is acting as an Employment Agency in relation to this vacancy.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job
More Information
- Address Burgess Hill, West Sussex
