Learner Engagement Advisor
Job Type : Permanent, Full Time
Salary : £20701 – £25197/annum
Educated Appointments are delighted to be supporting a fantastic training provider based in Nottingham to hire a new Learner Engagement Advisor.
Our client are a well-established leading training organisation working in and around Nottinghamshire, Derbyshire and Leicestershire. We provide a range of employment related training including Full Time Programmes, Apprenticeships, Employability, Adult Learning Loans and work experience opportunities for adults and young people from diverse backgrounds, that will enhance individuals’ employment potential and qualifications. In our most recent Ofsted inspection in we retained our “Good” rating and we are continuously developing and improving our provision.
Main purpose
To carry out screening and high quality IAG of learners to ensure suitability before enrolling learners onto training programmes.
To provide an effective and efficient customer service function to our external and internal customers, including learners, outside organisations and staff. To ensure that Equality & Diversity practices are followed throughout the day-to-day activities, especially when dealing with learners and taking telephone calls
Key responsibilities
* To conduct interviews by telephone and in person, to pre-screen learners across our various programme offers.
* To support in ensuring learners are fully prepared for the first day of their programme and / or to attend their interviews with employers.
* Complete enrolment paperwork with learners across all programmes electronically.
* To attend recruitment events and sessions at referral partner premises to attract and engage learners including job centres, careers advice hubs etc.
* To advertise Access programmes using a range of channels to stimulate applications including the our website, social media, Local Job Centres, Indeed, referral partners and other appropriate sources, to ensure learner recruitment targets are achieved and to ensure employers attract the right candidates to meet their requirements.
* Put course details/vacancies on our website and monitor
* To develop, regularly review and update learner application processes and any associated website content to ensure continuous improvement.
* To follow up all unsuccessful applicants to provide information / support / signpost to other vacancies or programmes / IAG / other sources of help.
* To contribute to the generation of new opportunities / business in general and to participate in marketing activities for our client to generate new vacancies.
* To answer external and internal telephone enquiries, dealing with them when appropriate or referring elsewhere when necessary.
* Add learners to our in-house system, with any associated paperwork and notations.
* To deal with telephone calls from employers/referral partners regarding their course/learner and act upon their queries.
* Call referral partners to keep in touch regarding learners progress or programme.
* Make calls to employers for possible placements or vacancies for learners.
* To maintain a tracker and log all comments on learner and employer leads on staff site.
* Set up maths and English diagnostics.
* Run prior learning records for learners.
* To assist and support other members of the Employability and Engagement departments.
* Produce weekly reports for submission to Employability Contracts Manager
Applicants must have:
Experience in a Sales / cold-calling environment
Good IT skills and sound knowledge of MS Office
Driving licence and own transport
A minimum of grade 4 English or Level 2 Functional Skills
Applicants will ideally have:
Knowledge of the training sector; especially AEB/employability, apprenticeships and funded programmes
