Media Sales Executive
Job Type : Permanent, Full Time
Salary :
Job purpose:
To sell Sky services to HomeLet & Let Alliance customers by utilising outbound data and inbound calls/warm transfers from other areas of the business. Achieving and exceeding set targets and KPI’s, whilst adhering to quality guidelines and scripting.
Key Responsibilities:
Sell Media Services directly to HomeLet & Let Alliance customers that are eligible
Meet individual/exceed targets and assist in meeting targets set for team and business unit
Outbound call on leads provided from agents and other areas of the business
Maximise your opportunity to sell through ownership of you own productivity
To be aware of the department targets work as part of a team to ensure you strive to influence this in a positive way
Offer support to your team leader and step up to lead the team in their absence in in terms of conduct, behaviours, output and tasks
Approach each day as a fresh challenge and with an enthusiasm to deliver
To ensure that TCF requirements are followed throughout company processes, procedures and in dealing with customers
Work using script/call guide
To take ownership and responsibility of your workload and performance
To take ownership of keeping up to date with the newest offers available for our customers and the savings that can be made as a HomeLet customer
To achieve or exceed target on all quality assessments
Work closely with all departments to deliver exceptional service
To identify and make recommendations for improvements to current working practices as required
Effectively deal with and log complaints
To carry out any other tasks as directed by Team Leaders or Manager
Conduct Rules and Fitness & Propriety
All PIB employees are expected to conduct themselves with integrity and professionalism, placing the customer at the centre of all we do and is central to our culture. You must adhere at all times to the FCA’s Conduct Rules set out below.
Consumer Duty
To actively contribute to PIB Groups commitment to
The delivery of good customer outcomes
The prevention of foreseeable customer harm
The adherence to all regulatory requirements for the role
Individual Conduct Rules:
You must act with integrity. You must act with due skill, care and diligence. You must be open and cooperative with the FCA, the PRA and other regulators. You must pay due regard to the interests of customers and treat them fairly. You must observe proper standards of market conduct. You must act to deliver good outcomes for retail consumers.
Compliance with the FCA Conduct Rules is required at all times and will be evidenced through annual performance reviews.
Fitness & Propriety
You will be assessed on a regular basis in line with PIB’s requirements to ensure that you:
Maintain your ‘fitness’ at an appropriate level to undertake the function you perform in a sound and prudent manner at all times-this relates to your experience, knowledge, skills and professional qualifications(where appropriate) and associated CPD. Maintain your ‘propriety’ at all times-this relates to good repute, honesty, integrity and financial soundness. This includes advising the firm of any changes in circumstances and conflicts of interest that could materially affect your fitness or propriety. Have undertaken or are undertaking all relevant training.
Compliance of Fitness & Propriety will be evidenced through PIB’s annual checks on Fitness & Propriety (e.g. financial soundness), through annual performance reviews and through completion of your Fitness & Propriety Declaration.
Person specification
GCSE in English Language and Maths (or equivalent)
Computer Literate
Proven sales experience
Experience of working to targets.
Experience of regulated products, non advised/advised selling and or financial/insurance experience
Campaign or outbound calling experience
Knowledge of insurance
Sales skills
Excellent communication skills
Influencing Skills
Organisational skills
Presentation skills
People skills
Results orientated
Self-motivated
Clear internal customer insights
REF-(Apply online only)
More Information
- Address Lincoln
