MIS Educational Support Agent
Job Type : Permanent, Full Time
Salary :
A fantastic opportunity to join a leading company in the Education Technology sector, ideally suited to an experienced MIS user/ data manager or someone with experience of supporting Edtech products.
The position will focus on 1st / 2nd line customer support for school MIS and finance systems, and over time, progressing to more proactive, 'expert' support. There are clear routes for career progression and development – our MIS agents have gone on work in training/consultation, software implementation / technical project management and management positions within the company.
Responsible to
This role reports to the Helpdesk Manager.
Duties/areas of responsibility
The position will involve the following areas of responsibility:
*
* Manage a variety of requests from customers – these range from queries to more complex incidents, reported via telephone calls, online chat, emails or online
* Maintain a high degree of product expertise as the product evolves
* Use your product expertise to investigate technical issues and escalate to higher support tiers if needed
* Remain the "owner" of each issue or request raised, maintaining strong lines of communication with the customer to ensure they're kept up to date
* Generally provide exceptional customer service to your customers, ensuring that they feel happy and satisfied and get the most from the product.
Bromcom is an Equal Opportunities Employer
