Onsite AV Support Technician
Job Type : Permanent, Full Time
Salary :
Onsite AV Support Technician
Roles and Responsibilities
* Supporting the break fix contract with our client, based in Cambridge
* Attending bookings following customers experiencing issues during use, including, occasional urgent call outs for high profile meeting support.
* Assisting the wider team in ensuring that SLA is met across all reported tickets, including ensuring that you are competent is scheduling yourself to attend incidents across the building.
* Become competent with back end / remote troubleshooting on VC systems across the estate. i.e.- Cisco/ Microsoft Teams rooms.
* Working with teams (such as Network Operations) to resolve faults found across VC Rooms / AV equipment.
* Liaising with the on-site teams across offices, to ensure good communication of updates and resolutions.
* Become competent with the internal ticketing system, ServiceNow. You will be required to update/ action incidents as they come in and following troubleshooting reported faults.
* Ensuring spares stock equipment is recorded correctly and that as stock is used these are replaced.
* Maintenance/ cleaning of AV/ VC Equipment throughout the building that is in service.
Required/Desired Knowledge, Experience and Skills:
Superior client relationship management is a requirement for this position (i.e. exhibiting the ability to create an atmosphere of tension relief during high stress encounters)
Preference will be given to those applicants possessing any of the following characteristics:
* Experience with audio-visual related systems (1-3 years of AV support preferred)
* Experience with video conferencing, unified communications, and collaboration platforms
* Very good knowledge of VC systems (Logitech, Poly, Cisco, Zoom, Microsoft Teams, etc ) and use of AV bridges and interfaces
* Knowledge of IPTV systems
* Knowledge of Digital Signage systems
* Good IT knowledge
* Experience in a field related to providing face-to-face client technical systems support
* Experience in a field related to providing technical systems support
* Experience with supporting internal and external client relationships
* Forward-thinking individual, with diligence and efficiency in multi-tasking
* Possessing the ability to take ownership and provide solutions toward resolution
* Excellent communications and client service skills, with consistent follow-through
Education/Certifications:
Preferences will be given to those applicants possessing any of the following characteristics:
* Client relations related training/certifications
* AVIXA CTS related certifications
* Audio DSP related certifications
* Vendor VC system certification – e.g. Cisco, Poly
* Microsoft Teams – installation and maintenance
* Crestron related certifications
* QSC related certifications
* Networking/IT related certifications
NB Training will be given onsite whilst onboarding.
The role is Monday – Friday 9 – 5 (37.5 hours per week).
Based on-site at our client in Cambridge
Pension
Private Healthcare
Cycle to work scheme
Eyecare vouchers
20 days annual leave, plus a day for your birthday and Welfare Day
More Information
- Address CB2, Trumpington, Cambridgeshire
