Operations Manager
Job Type : Permanent, Full Time
Salary :
What you'll be doing:
Levy UK is the official catering partner to The Jockey Club (JCR) responsible for the catering across Newmarket's two racecourses Rowley Mile & July Course and Huntingdon racecourse.
Reporting to the Deputy General Manager you will effectively manage the Conference & Events operation at Newmarket and Huntingdon and support the delivery of race days, ensuring that a consistently high level of service and product is offered to every client.
Flexibility is required to support key Festivals at other racecourses across the annual calendar to include Cheltenham, Epsom, Aintree and other notably events.
Supporting all aspects of the business, including financial accountability, staffing, service delivery and product development and maintain close working relationships with the Deputy General Managers across all three racecourses.
You will provide strong leadership whilst delivering and managing the C&E and race day operations function effectively and the execution of smooth planning and delivery of a first-class service to the internal customer base and all guests within the venue.
More about the role:
Maintaining a consistently high level of service and ensuring all company quality standards in every aspect of the operation are always adhered to; to be an advocate of Levy UK standards and Jockey Club Catering (JCC)
You will attend and participate in weekly manager's meetings ensuring accurate and up to date communication is maintained with the relevant stakeholders, continuously making improvements to enhance guest satisfaction, developing, and implementing new ideas, processes and standards
Actively deal with customer comments in a positive and constructive manner and flag any critical circumstances to the General Manager
To respond to the pace of the business; remain productive during busy periods
You will work with the onsite HSE champion to ensure Silver Standards objectives are achieved and compliance with all H&S processes throughout the venue and business
You will induct, train, develop and maintain a full team of rota team members to ensure that the highest levels of efficiency within the operation, creating weekly rotas for the team, and manage all aspects of labour scheduling with focus on labour spends and forecasting in line with the set budget
Continuously drive sales i.e. upselling on food and beverage to ensure that race day and monthly revenue targets are achieved, making suggestions to the General Manager regarding developments in the operation that may improve the profitability If you are ready for the next stage in your career, looking for a hands on role, working for a world leader in legendary experiences and partnering with the largest commercial horse racing organisation in the UK, then please contact us for a further confidential discussion regarding this opportunity.
Who you are:
You will need to evidence your experience at an operational management level and due to the nature of the role you will also need access to a vehicle and a full driving licence
Attention to detail and service standards equivalent to a 5-star establishment is a key priority of this role, alongside excellent interpersonal, administration and organisational skills
You will need to act with diplomacy, discretion and impartiality of judgement, building string relationships with clients, and internal/external stakeholders What we'll give:
Hospitality Operations Manager
£30,000per annum, 40hours per week
Compass exclusive offers on PerksAtWork
Access to a wide range of programs to train and develop you
Pension contribution
5 over 7 days during racing calendar
Parking onsite
Free lunches/dinner during work hours
Free tickets to racing and music events Levy UK are part of a multi-national business and is part ofthe Compass Group family. Our people work at the greatest venues and events in the world and do it with a smile on their face. In return we are committed to putting their health and wellbeing first as well as supporting their career development.
Our contract with The Jockey Club and Newmarket & Huntingdonracecourses will build on the in-house capabilities theracecourses have used to date and will enhance catering across the venue's race days and corporate events
More Information
- Address Newmarket
