Operations Technical Specialist
Job Type : Permanent, Full Time
Salary : £45000 – £55000/annum plus bank benefits and bonus
You will be responsible for supporting both regulated and proposition led change for all card products.
To support the operational team by having a detailed understanding of operational processes.
To ensure the operational control framework for cards is aligned to all regulation and scheme compliance.
The Cards Technical Specialist is expected to oversee the continual operations of our cards service and delivery of cards related change into BAU service by:
You will be responsible for co-ordinating service reviews with cards suppliers, ensuring any mandated or regulated changes are considered from stakeholders across the business, tracked and delivered.
Oversight of our internal Payment and Card forums to ensure all related activity is managed in a cohesive manner.
Provide SME support to bank wide projects across the spectrum of Payments & Cards both internal and regulatory change activities.
Work to deliver business readiness, ensuring handover from project to operational BAU is completed within agreed warranty periods.
To work flexibly alongside other leaders which support the overall achievement of operational objectives.
Act as point of reference for colleagues, and deal with queries/questions, helps with team member problems, and oversees teamwork for quality.
Ensure working practices and procedures are developed and adhered to.
Lead on tasks, providing solutions and process improvements.
Ensures incidents are recorded in the Incident Management System and reviewed and analysed.
Dealing with customer queries in person, by telephone and in writing.
To apply you must have experience of retail banking products, team leadership skills, strong organisational skills and attention to detail.
Technical ability and awareness of payment regulations and rules.
Experience of Visa areas such as VbV, Issuer Public Keys, VAU, VSDC profiles.
At least 3 years extensive experience in an Operational and technical card based role.
Management skills with specific ability to drive efficiencies within an effective team environment
