Property Claims Handler
Job Type : Permanent, Full Time
Salary : £18000 – £24000/annum
Property Claims Handler
Delph, Greater Manchester
Permanent – Opportunity for Hybrid Working
Competitive Salary offered £18,000 – £24,000 (D.O.E)
The Client
Our client is a well-established, specialist, innovative company which is growing fast. They are an inclusive employer, with the wellbeing of our employees at the heart of everything we do.
The Role
Due to the growth and development within our team we are looking for an additional customer service driven, enthusiastic and motivated employee. Responsible for the daily management of Property Claims, ensuring client retention and service excellence, whilst building strong relationships with all stakeholders.
Responsibilities
* Proactively manage claims from first notification through to finalisation.
* Ensure the prompt appointment and oversight of relevant network contractors.
* Collate and provide complete and accurate information to contractors to enable them to action and respond in line with our requirements.
* Manage incoming enquiries from clients, insurers, contractors, and policyholders in a professional and timely manner.
* Liaise with clients, insurers, contractors, and policyholders to gather information, provide updates, and manage expectations to ensure a smooth customer journey.
* Ensure all claims and enquiries are managed within the appropriate SLA’s and KPI’s.
* Constantly seek ways to improve processes and procedures.
* The ability to interpret site specific data, information, and images to make decisions on policy liability, approve estimates and scopes of work. Additionally, reject claims, amend scopes of work, and discuss contractor reports and estimates.
* Technical report writing ability.
* Continuous professional development and maintenance of Insurance Industry knowledge.
* Ensure full compliance with all relevant regulation and legislation, including Data Protection Law and Health & Safety Regulations.
* Training will be provided
Key Skills Required
Please note – Applicants are required to have 1 year minimum with Claims Handling experience.
* Customer service driven
* Motivated to achieve results
* Ability to work in fast paced environment against deadlines
* Insurance Qualification/s
* Excellent Communication skill (verbal and written)
* Strong relationship skills
* Good IT skills, Microsoft Office, Outlook, Excel, and Word
* Please note – due to location, a driver is essential – the office is quite remote.
Experience and Qualifications Required
* GCSE or equivalent (preferred)
* Claims experience (minimum 1 year)
Rewards
Academy Training
Opportunity to progress and develop your skills
Annual Salary review
Performance based Bonus Scheme
Smart casual dress code
Social events
Company pension
On-site parking
Work from home (Hybrid Model)
Employee wellness
About ATS Recruitment
ATS Recruitment are a specialist agency supplying skilled candidates into the high technology engineering and construction industries on both a permanent and contract basis.
We are extremely experienced and knowledgeable about the sectors we recruit into and have several large national (UK) and international clients who repeatedly use our services.
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