Service Advisor
Job Type : Permanent, Full Time
Salary : £30000 – £38000/annum
Our client is seeking a Service Advisor to joining their aftersales team in Chelmsford, Essex.
The working hours are 47hrs per week (Monday to Friday, 8am to 6pm. And 1×3 Saturdays, 8am to 1pm)
A typical day will include:
• Taking service warranty bookings and inputting on system
• Greet customers, discuss, identify and progress routine service and repair requirements
• Promote the sale of service/accessories
• To ensure that maximum profit is achieved from all service works in accordance with company policy
• Discuss and identify manufacturer’s warranty, routine service and repair requirements with customers, obtaining background information to assist the service team in diagnosis-testing-inspecting
• Ensure that service, repair jobs are completed satisfactorily and to time specified making sure all warranty items are available for return to manufacturers
• To issue repair orders to the workshop technicians adding any further information that may assist with repair
• To ensure that any delay in the completion of work is reported to the customer
• To ensure that all materials used and time employed on each vehicle is recorded on job cards and that the mechanical write up is correct for works carried out and signed accordingly
• Accept payments for work according to company policy
• To accurately cost all invoices for payment
• Ensure that all clerical functions within the Reception area are carried out in accordance with company policy
• To ensure price lists and charge out rates are kept up to date at all times
• To prepare and analyse job cards for work carried out under the terms of warranty
• Ensure that all warranty policies and procedures are adhered to
The ideal candidate:
• Experience in a Service Advisor role
• Have a proven track record of delivering outstanding customer service
• Knowledge of the Motor industry, parts and service
• Excellent communication and organisational skills
• Ability to communicate equally with mechanics, customers and senior management
• Extensive knowledge of Microsoft Office (Outlook, Excel, Word, etc)
Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited.
Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days please assume your application has been unsuccessful
More Information
- Address Chelmsford, Essex
