Retail Sales Support 4 views

Retail Sales Support

Job Type : Permanent, Full Time

Salary : £25000 – £30000/annum

Summary

Sales support provide a wide range of services both directly to external retail customers and to both retail project and sales team.

Key Responsibilities

* Support CRM system and making sure proper utilisation by all users

* Completing sales reports

* Assisting the Retail project and sales team

* Supporting communication with customers both inbound and outbound where necessary by telephone or email

* Liaise with vendors to provide quotes for the sales team

* Updating the company CRM system on general customer details and the status all quotes and tenders

* Preparing sales contracts and agreements

* Take ownership of sales teams issues or needs to ensure that all aspects are resolved and/or seen through to completion

* Answer sales queries on Price, availability, and specification of equipment

* Provide quotes for small installations not requiring project management

* Chasing up outstanding equipment and small install quotations

* Processing purchase orders received

* Assisting the technical designers and sales team to assemble the project information (quotes, schematics site survey information etc.) from a successful quote/tender for hand-over to the project manager

* Calling customers to assist the marketing department to promote specific offers or exhibitions/events

* Tender reporting for senior management

* Dealing with loan equipment

Key Skills, Experience and Knowledge

* Excellent administrational skills

* Excellent communication skills

* Competence with standard office software systems (inc. Word and Excel)

* Ability to work in a structured, planned manner making the best use of time

* Ability to regularly switch between different tasks as circumstances demand

* Ideally, some experience with CRM systems

Benefits

* Holiday entitlement – 25 days per year plus 8 bank holidays.

* Remote GP, Mental Health Support, Life and Money support

* Standard pension scheme

* Flexibility with agile working

* Fast-paced growing business

* Opportunities to take on more responsibility and develop in-house with regular training

* Amazing culture and values

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