Seasonal Attractions Assistant
Job Type : Contract, Full Time
Salary : £10.60/hour
Seasonal Attractions Assistant – Wrexham
Weekend work – 6 hours per day
• Provide excellent service to all Canal & River Trust customers at our visitor attractions working in retail, a café or generally at the site, ensuring people have an enjoyable visit and that the site is presented to a high standard. Assist in a variety of tasks and at specific events, provide backup to office based functions if required.
• Ensure that services provided make use of the most up to date information and follow the relevant safety procedures or work to the required standards of hygiene or use. Deal with customers face to face or by phone to expected standards of courtesy and care.
• Be knowledgeable of the Trust and Trust activities, the local attraction and wider network. Be an ambassador for the Trust
• Maintain high standards of cleanliness and safety within the site. Participate in regular checking and maintenance of equipment to ensure fitness for purpose, note and reports defects and incidents to self and third parties following Trust procedures.
• Take payments for goods and services following required procedures. Receive and store cash and other means of payment, maintaining records of payments received and processing documentation accurately and to required time standards.
• Monitor stock levels within retail and catering environments, rotating stock as required. Present and display goods/ food offering effectively to maximise sales.
• Work with volunteers and new employees being a role model/ mentor for them to assist the person acquiring the necessary understanding of the role requirements and that volunteers enjoy their experience with the Trust.
• Display the Trust values and behaviours at all times
• Ensure that diversity and inclusion are integrated into all aspects of Trust life and promote inclusion by
challenging behaviour, practices, actions, or decisions that are counter to the objectives of the Trust’s policies and values
• Customers – deal face to face for services, provision of information/ instructions
• Management hierarchy – for appropriate reporting/ feedback/ receipt of information
• Destination Team Leader for instruction when required
• 3rd partys as required/ instructed to assist in the running of the attraction.
Knowledge, Experience & Skills
Maths and English GCSE
• Relevant occupational qualification in food hygiene or other discipline for bespoke tasks.
• Customer Service training qualification – Welcome Host or other equivalent
• Valid driving licence appropriate to vehicle for specific roles
• Trust minimum safety learning standards.
• Some experience in a customer facing role within a leisure or customer service environment, or in a direct sales environment.
• Literate in the use of computers, internet.
• Competency based training for specific tasks/ roles/ use of equipment
• Confident dealing with people
More Information
- Address Wrexham
