Senior Administrator
Job Type : Permanent, Full Time
Salary : £26000 – £30000/annum
Our client, a leading fundraising services provider, has a new opening for a full-time and permanent Campaign Manager. This exciting opportunity is based in their state-of-the-art premises in Chippenham. Join their innovative and dynamic team with the added bonus of hybrid working.
You will be reporting to the Campaign Operations Manager and ensuring the smooth, timely and successful delivery of fundraising campaigns (inbound and outbound); act as the main point of contact for all campaign and operational matters specific to designated accounts
KEY RESPONSIBILITIES:
* Query resolution – client-focussed when dealing with queries/questions either raised internally or directly by the client
* Partnership with Campaign Managers – collaborate and support as one team on designated client accounts
* Collaboration across departments – proactively reviewing tickets to ensure all teams are working to the agreed SLAs for ticket assessment and resolution and clients’ expectations are being managed
* Quality of response – ensuring tickets are responded to accurately, concisely and without ambiguity so that tickets are efficiently managed without requiring further follow up
GENERAL PRIORITIES:
Support Campaign Operations Manager as required in and around the following areas;
* Training of members of the team
* System, data and physical security within the department
* Health and Safety of all departmental areas
* Organisation and resourcing of the team
* Compliance with PCI and GCRTS and other relevant standards
* Continuous improvement initiatives
* Representation of the Projects and Campaign Operations team in both internal and client-facing situations
* Participate and take an active role in meetings, offering opinion, and helping lead debate
* Work closely and collaboratively with the other teams
* Ensure that all working practices are carried out within agreed standard operating procedures
* Document ways of working and ensure the relevant documents are maintained and updated as appropriate
SKILLS & EXPERIENCE
* Strong computer literacy
* Exceptional attention to detail
* Reliable, organised, self-starter who consistently meets deadlines
* Ability to remain calm and measured in pressurised situations
* Able to work independently and as part of a team
* Comfortable working with evolving processes and procedures
Apply now and take the next step in your career!
This vacancy is being advertised by New Resource Group. The services of the New Resource Group are that of an Employment Agency
More Information
- Address Chippenham, Wiltshire
