Senior Credit Controller
Job Type : Permanent, Full Time
Salary : £30600/annum Pension, Share-save
Established in 1993, Caretech is a leading nationwide social care provider delivering a package of high quality, individually tailored care and support solutions to children, young people, and adults across the UK.
We support people with a variety of needs from adults with everyday complex care requirements to specialist support for children and young persons. These needs may involve caring for individuals with learning disabilities, autistic disorder, sensory impairment or mental health issues.
Our approach is very much tailored to the individual, placing the people that we care for at the heart of everything we do. Caretech supports people within their own homes, the community in which they reside, residential or nursing care facilities as well as offering a broad choice of supported living schemes.
In relation to children and young people, we are able to provide many avenues of support from quality-led local fostering agencies to highly specialised residential care.
The Sales Ledger Controller reports to the Sales ledger Supervisor. The position holder is responsible for ensuring invoices are collected within the agreed payment terms; the production of accurate and timely reconciliations and dealing with invoice queries – some of which are of a complex nature. There is also a requirement to fulfill other ad hoc day-to-day duties in order to ensure effective, efficient and accurate financial operations, whilst complying with company policies and procedures to ensure that a high level of customer service is upheld at all times.
Accountabilities:
* Responsible for a portfolio of customers’ worth up to £45 million annual revenue for specific companies within the Caretech Group. These are the group’s key accounts.
* The production, reconciliation and explanation of complex scheduled payments received from customers.
* Resolve unallocated cash balances on a timely basis.
* Production of an updated analysis of overdue debt.
* Chasing invoices by phone or email to reduce the debtor balances and debtor days.
* Resolving invoice and billings queries and referring internally, as required, for timely resolution.
* To assist Finance, particularly management Accounts with the month end process.
* To understand and apply GDPR when dealing with customers and data recording/storage.
* Resolving complex rate and split funding queries.
* Assisting with internal and external audit requirements as instructed.
* The position holder will be expected to build and maintaining good relationships with customers by understanding their operations and determining how best to ensure payment terms are met.
* Supporting Senior Management with query/invoice/payment updates.
* Building relationships with internal and external stakeholders.
* To ensure monthly cash and overdue debt KPIs are achieved.
Personal Characteristics
* Personally aligned with our core values and beliefs; care, honesty, open, driven and committed.
* The ability to cope with deadlines and prioritise work demands whilst remaining professional and focused.
* Organised and methodical.
* Adaptable to change in a fast paced dynamic environment.
* Excellent communication skills and an ability to liaise appropriately with stakeholders and customers at all levels including cross function Department Managers.
* A team player with a collegiate attitude and willingness to help others and go beyond their formal role
