Senior IT Engineer 2 views

Senior IT Engineer

Job Type : Permanent, Full Time

Salary : £35000 – £45000/annum up to 45k PLUS BENEFITS

SENIOR IT ENGINEER
BASED BURNLEY WITH OCCASIONAL TRAVEL TO CLIENTS – NORTH WEST
UP TO 45K PLUS BENEFITS
Our client is a leading provider of ICT Solutions. Established for many years they are hugely successful and cover a broad range of sectors, including energy, schools and colleges, transport and logistics, manufacturing and the legal sector.. Due to internal promotion we are now looking for an additional Senior IT Engineer with strong 3rd Line Skills to join the expanding team. The company are superb to work for and provide a great environment and culture with superb training and development opportunities to keep your technical skills as advanced as possible.
Main Responsibilities as Senior IT Engineer
* Provide final level of 3rd Line escalation for customer incidents
* Providing strong server and desktop support across our customer networks as the senior IT Systems Engineer
* Keeping clients updated as to the progress of their request / issue status
* Maintaining agreed SLA’s, updating ticket information as you work
* To provide an escalation point for sales/customers/technical, and to manage the solution
* Upskilling our people where required
* Liaise with third parties and vendors to resolve incidents with root cause analysis
* Perform Incident Management & reporting on complex / large scale issues
* Assist with mentoring colleagues in line with escalation procedures
* Visiting client sites on occasions
* Maintaining a high degree of customer service, professionalism and integrity
* Producing and updating technical documentation, conducting infrastructure audits
* To ensure that support work carried out outside of contractual obligations is captured
* Work with management to identify efficiencies within the technical department and implement
Desirable Skills and Experience for 3rd Line:
* Excellent communication skills (both verbal and written)
* Ability to respond to customers under SLA and work under pressure
* Possess experience as a 3RD Line Support Engineer / IT Systems Engineer
* Possesses significant knowledge of client / server and Internet systems architectures
* Has developed complex technical solutions to IT problems
* Excellent commercial/technical knowledge and experience
* Experience of a support desk environment, ideally with in an MSP
* Microsoft Cloud technologies – eg. Azure, O365
* Network software including TCP/IP, DNS and DHCP protocols
* Back up and replication technologies (Veeam is highly advantageous)
* Scripting such as PowerShell, VBA
* VMware & Hyper-V deep troubleshooting
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