Senior IT Support
Job Type : Permanent, Full Time
Salary : £30000/annum
Senior IT Support
Are you looking to develop a career in IT?
Here at Jackson, we are a big believer that happy people do a good job!
We're savvy enough to recognise that it's the people on the ground who make our organisation work and that's why we invest in all our staff, to help them develop inspiring and enjoyable careers.
We have a fantastic new position within the company as an Senior IT Support to work in our Head Office based in Ipswich, working Monday – Friday, 37.5 hours per week.
The main duties will include:
* Respond to Helpdesk Calls from across the business, and assign to members of the IT Team
* Mentor existing members of the Helpdesk Team
* Build up and configuration of new computers
* Build up and configuration mobile phones and tablets
* Support of Microsoft Office Suite, SharePoint and other Microsoft Software
* Create user accounts in Windows Server Active Directory and Office365
* Create Security and Distribution groups within Office365
* Build up and configuration of Network devices, including HP and Brother Printers, Draytek Router/Firewalls, Ubiquiti wireless equipment
* Monitor IT tasks, including Acronis and Barricade backup software, Anti-Virus Alerts
* Help with the development of our Helpdesk system and procedures
We are looking for someone who has a passion for IT, is willing to learn and is a great team player. They will need to be forward thinking, beyond the given task along with having a flexible approach and not afraid to ask questions. Due to the nature of the role, we need someone who is confident in engaging with people at all levels.
This role will require a full UK driving licence.
We also offer some fantastic perks!
We don’t just offer a great place to work with a family feel atmosphere, we also offer:
* Life assurance cover (4 x annual salary)
* Company pension scheme (we match up to 6%)
* 25 days holiday plus bank holidays (with an option of buying more holiday!)
* Cycle to work scheme
* Employee assistance program
* Employee platform benefits
* Free on-site parking
* Open plan, bright modern office
* Company social events
* Regular fun days and charity events hosted in the office
* A supportive business who wants to help you progress in your career
* “The Great Escape” – leaving an hour earlier every Friday
If this sounds like you, and you would like to join a well-established, positive, no-nonsense company then we want to hear from you!
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We also place high importance on our inclusive recruitment policy and will do our very best to support those applicants who may need adjustments in order to take part in the recruitment process. Please do let us know if you require any additional assistance or adjustments.
Due to the high volume of applications we receive it is not always possible to respond to unsuccessful applicants. Therefore if we have not responded to your application within two weeks please note that on this occasion your application has not been successful
More Information
- Address Ipswich, Suffolk
