Service Centre Technician
Job Type : Contract, Full Time
Salary : £18.45/hour
Service Centre Technician
18.45 per hour PAYE / £23.03 per hour Umbrella PAYE
The role of the Service Centre Technician will have a strong customer service ethos for engaging with service users to resolve issues, where possible, at first point of contact.
A Service Centre Technician will resolve complex problems affecting use of ICT systems to maintain underlying business proces; ensures all problems are resolved or channelled to appropriate support function.
* To provide first- and second-line support on IT-related service call from software to hardware on a range of platforms, providing basic user account administration and troubleshooting
* Provides specialist technical expertise in the installation and maintenance of system software such as operating systems, data management products, office automation products and other utility software
* To take ownership of service incidents until resolved escalating where necessary to the third-line support staff and suppliers
* To follow up the status of problems on behalf of the user and communicate progress in a timely manner
* To support and assist in the tracking of the use of software and compliance of software licences
* To provide statistics and associated information for Service Desk reports
* To support and assist in the development of Disaster Recovery plans ensuring these are consistent with the Corporate Business Continuity Plan
* Knowledge of ITIL practices
* Knowledge of ITIL service delivery, complex IT procurement
* The ability to manage customer expectations and ensure effective communications with colleagues and customers
* Is familiar with the security standards and all relevant legislation that affects security within the defined scope of authority
* Incident and Problem Management experience – Managing incidents including business expectations and communication
* Basic User & Security Group Active Directory administration
* Strong knowledge of Microsoft based operating systems with emphasis on Windows and Office
More Information
- Address Camden, Greater London
