Service Coordinator
Job Type : Permanent, Full Time
Salary :
Service Co-Ordinator required for my client, a global leader in the manufacture and provision of temporary structures and equipment to a range of sectors.
Responsibilities of the Service Co-Ordinator:
Receive breakdown job information from clients via the telephone and email
Using product knowledge and engineer advice, seek to resolve the issue by telephone
Log all breakdowns onto the Technical Support IT system
Log warranty calls and send emails to manufacturers.
Organise engineers or sub-contract engineers to attend site where required
Liaise with clients on engineer’s ETA and access
Raise POs and invoices. Check and approve invoices for payment
Collate job sheets on a daily basis and report back to customer
Order spare parts as required, pick and pack spares and send to engineer or site
Organise engineer’s re-attendance if required and update clients
Update the Technical Support IT system and close jobs when they are complete
If breakdowns are chargeable, advise client of the costs and reasons and log on internal system
Arrange for an exchange item to be transported to site when a repair cannot be made
Liaise with clients on exchange dates and organise engineers to attend
Assess, on a day to day basis, that we have effective deployment of engineer resources
Plan/organise for test equipment to be recalibrated before certification runs out and keep spreadsheet up to date
ENG1
More Information
- Address Cheltenham
