Stakeholder & Public Liaison Officer
Job Type : Permanent, Full Time
Salary :
Elvet Recruitment have been appointed to recruit for a Stakeholder & Public Liaison Officer to join a construction business in Durham.
Duties
* Manage the dedicated project email account and respond to enquiries, compliments and complaints in a timely manner. Recording each contact on the designated project log
* Ensure claims are dealt with efficiently through the Group insurance protocols and within agreed timescales.
* Ensure complaints or incidents are recorded accurately; provide feedback to appropriate team members to reduce the likelihood of its reoccurrence.
* Arrange visits to any members of the public or businesses that may be directly impacted by the ongoing construction project.
* Act as a first point of contact within the project visitor centre during scheduled opening hours.
* Organise and facilitate Visitor Centre events as required (e.g. schools, universities and construction bodies).
* Prepare and weekly / monthly reports as required by the site team, client and Corporate Communications.
* Attend monthly progress meetings to provide updates on stakeholder communications and outline any issues.
* Liaise with the site team and Corporate Communications regarding project website update requirements.
* Provide guidance (or training where possible) to site team on effectively dealing with public and stakeholders and the effective handling of conflict.
* Assist with the organisation of PR or social value events on site (where applicable).
* To support the Corporate Communications team with general communications activities.
Experience & Qualifications:
* A full UK driving license (essential).
* At least 2 year’s occupational experience in a customer service / administrative environment (essential).
* Good IT skills.
* Good understanding of Microsoft Office based packages.
* Experience of updating a customer service website (desirable).
* Experience / understanding of social media platforms (desirable).
* Previous experience within a communications, PR or marketing environment (desirable).
* Qualification in relevant subject area (desirable).
* General understanding of the construction sector (desirable).
Personal Skills:
* Has a ‘can do’ attitude.
* Willingness to travel across the North East as required.
* High level of attention to detail.
* Strong written and oral communication skills.
* Punctual and reliable with good time management.
* Polite and approachable at all times.
* Excellent planning and organisational skills.
* Ability to be reactive and proactive and work using own initiative.
* Ability to deal with conflict.
For further information contact Maisie Clark at Elvet Recruitment.
This is a permanent position and Elvet Recruitment Limited will be acting as an employment agency for permanent recruitment on behalf of our client.
By applying for this job you accept the T&Cs, Privacy Notice and Disclaimers which can be found on our website
More Information
- Address DH1, Durham, County Durham
