Technical Analyst
Job Type : Permanent, Full Time
Salary : £24000 – £28000/annum
We are currently recruiting for a Technical Analyst to join our Card Operations team.
You will have a passion for delivering continuous improvement, and operational support.
We are looking for an honest, keen and hardworking person who is looking to progress and will take ownership of challenges daily.
Colleagues throughout the company will see you as ‘the person they go to’, knowing you consistently demonstrate good judgement and decision-making.
To be successful in this role you will excel in being able to enthusiastically overcome hurdles, quickly adjust to changing priorities, and remain light-hearted while working in a pressured financial environment.
Roles and responsibilities:
* Drive process improvement and efficiency internally, focusing on automation Card Operations tasks
* Develop strong understanding of programs and ensure appropriate documentation is in place and maintained to ensure ongoing operational support
* Maintaining delivery of Card operation services within SLA.
* Resolve & prevent short and long-term operational pain points
* Monitor ticket queue and monitoring systems for any issues requiring technical expertise/assistance. Resolve these in a way to try and ensure they are not raised again.
* Report on and have awareness of all key KPI and SLA, identify any trends or patterns, and take necessary actions to improve performance, or resolve any SLA issues.
* Serve as a first escalation point and technical consultant for tickets/alerts/monitoring concerns escalated for assistance from other teams.
* Coordinate training and development needs within the Card Operations Team from a technical perspective.
Skills and experience:
* Proven logical thinking and problem solving skills.
* Good interpersonal and relationship building skills.
* Excellent, professional communication skills written and oral.
* Ability to operate in a dynamic and fast paced environment.
* A self-starter who is motivated to improve
* Capable of working on their own initiative.
* Technically competent and possess the ability to relate and communicate with customers and internal staff.
* Experience in a Technical Support &/or Financial Services environment
* Basic awareness of ITIL good practices
* Automation and Scripting skills and experience
* Ability to write clear and concise technical documentation, so that it can be followed with limited hands on experience
* Experience of using both SQL and UNIX
Employee Benefits:
* 25 days annual leave plus Bank Holidays (or equivalent for shift roles)
* Company sick pay & Income protection
* Life insurance (4x salary)
* 2 x Wellbeing Employee Assistance Programs for staff and family members with Metlife and AIG.
* PPS Plus employee saving platform
* Complimentary fruit and other ‘in office’ snacks & refreshments
* Defined Contribution Personal Pension Scheme with Aviva – employer 6% with minimum employee contribution 3%.
* Discretionary bonus scheme based on company and personal performance
* Holiday trading scheme (buy or sell up to 5 days)
* Medical & international travel cover with AXA PPP
Diversity:
Edenred UK and PPS are proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, colour, creed, religion, sex, sexual orientation, gender, gender identity or expression, national origin, citizenship, marital status or civil partnership/union status, disability, pregnancy, genetic information or any other basis prohibited by applicable country or local laws
More Information
- Address Swindon, Wiltshire
